Terms of Service

Effective Date: July 4, 2026 | Last Updated: July 4, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and the food service business operating this Website ("we," "us," "our," or "Company"), accessible at giordanos-new.click, with contact email [email protected]. By visiting, browsing, registering for an account, placing an order, or otherwise using this Website in any manner, you represent and warrant that:

• You are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity and authority to enter into these Terms;
• You will comply with all applicable federal, state, and local laws and regulations while using this Website;
• You have read, understood, and agree to be bound by these Terms in their entirety, including our Privacy Policy, which is incorporated herein by reference;
• If you are using this Website on behalf of a business entity, you have the authority to bind that entity to these Terms.

Your continued use of the Website following any modification to these Terms constitutes your acceptance of such modifications. If you do not agree to any amended Terms, you must stop using the Website immediately.

2. Description of Services

The Company operates a food service business through the Website giordanos-new.click. The services offered through this Website include, but are not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverage items for delivery, carry-out, or dine-in (where applicable);
• Menu Information: We provide detailed descriptions, ingredients, nutritional information, allergen notices, and pricing for our food offerings;
• Account Registration: Users may create a personal account to save preferences, track orders, manage payment methods, and access order history;
• Promotional Offers: We may offer coupons, discounts, loyalty rewards, or promotional pricing through the Website;
• Catering and Group Orders: We may provide catering inquiry services for large group orders, corporate events, or special occasions;
• Customer Support: Our team is available to assist with inquiries, complaints, order modifications, and general support via email at [email protected];
• Third-Party Delivery Integration: We may partner with third-party delivery platforms to facilitate the delivery of orders to your location.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items, services, and delivery areas may vary based on your geographic location, time of day, operational hours, and seasonal factors. We make no guarantee that all items or services will be available at all times.

3. User Account Registration and Security

To access certain features of the Website, including order history and saved preferences, you may be required to create an account. By registering an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your account password confidential and secure;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized access to or use of your account;
• Ensure that you properly log out of your account at the end of each session, particularly when using shared devices.

We reserve the right to suspend, deactivate, or terminate any account at our sole discretion, without prior notice, if we believe that you have violated these Terms, engaged in fraudulent activity, or conducted any activity that may harm the Company, our customers, or third parties. We are not liable for any losses or damages resulting from unauthorized use of your account.

4. User Obligations and Prohibited Activities

By using this Website, you agree to use it solely for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations. You specifically agree that you will NOT:

4.1 Prohibited Conduct

• Use the Website for any unlawful, fraudulent, deceptive, or malicious purpose;
• Violate any applicable federal, state, or local law, regulation, or ordinance in connection with your use of the Website;
• Submit false, misleading, or inaccurate information, including false delivery addresses or fraudulent payment information;
• Impersonate any person or entity, including any employee or representative of the Company;
• Engage in any form of identity theft, credit card fraud, or unauthorized use of another person's payment information;
• Place orders with no intention of payment or with the intent to dispute valid charges fraudulently;
• Harass, threaten, abuse, or intimidate any employee, customer service representative, delivery driver, or other user;
• Post, transmit, or distribute any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Use any automated means, bots, scrapers, or data mining tools to access or collect information from the Website without our express written consent;
• Attempt to gain unauthorized access to any portion of the Website, its servers, or any related systems or networks;
• Introduce any viruses, malware, Trojan horses, or other harmful code into the Website or its systems;
• Interfere with or disrupt the integrity or performance of the Website or related systems;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software component of the Website;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from any content on the Website;
• Collect or harvest personal information of other users without their explicit consent;
• Use the Website to send unsolicited commercial communications (spam);
• Exploit any vulnerabilities, errors, or bugs in the Website for any purpose.

4.2 Order-Specific Obligations

When placing orders through our Website, you agree to:

• Provide a valid and accurate delivery address within our service area;
• Ensure that someone is available at the delivery address to receive the order;
• Review your order carefully before submission, as changes may not be possible after confirmation;
• Pay for all orders placed through your account, including applicable taxes, fees, and delivery charges;
• Comply with any age verification requirements for orders containing alcohol, where applicable and permitted by law.

We reserve the right to refuse or cancel any order that we believe violates these Terms, involves fraudulent activity, or for any other legitimate operational reason at our sole discretion.

5. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website — including but not limited to text, graphics, logos, images, photographs, menu designs, recipe descriptions, audio and video clips, digital downloads, data compilations, software, and the overall look and feel of the Website — are the exclusive property of the Company or its licensors and are protected under United States copyright, trademark, trade dress, and other applicable intellectual property laws.

5.1 Trademarks

All trademarks, service marks, trade names, logos, and brand identifiers displayed on this Website are proprietary to the Company or their respective owners. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name belonging to the Company or any third party without prior written authorization.

5.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes — specifically, to browse our menu and place food orders. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Website content;
• Use any content for commercial purposes without our prior written consent;
• Modify or adapt any Website content;
• Frame or mirror any portion of the Website on another website.

Any unauthorized use of our intellectual property will result in immediate termination of the license granted to you and may subject you to civil and criminal liability under applicable law, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and related statutes.

5.3 User-Submitted Content

If you submit any content to us — including reviews, feedback, photographs, or suggestions — you grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any format or media channel. You represent and warrant that you own or have the necessary rights to grant this license and that your submissions do not infringe any third-party rights.

6. Pricing, Payment Terms, and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, service charges, and any other fees will be clearly disclosed before you complete your purchase.

6.1 Payment Methods

We accept payment via major credit cards, debit cards, and other payment methods as displayed on the Website checkout page. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will promptly notify us of any changes to your payment information.

6.2 Order Confirmation and Billing

An order is not confirmed until you receive an electronic order confirmation from us. We reserve the right to cancel any order due to pricing errors, availability issues, or suspected fraud. In the event of a pricing error, we will notify you and offer the option to confirm the order at the correct price or cancel for a full refund.

6.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in cases involving incorrect orders, quality issues, or delivery failures that are the fault of the Company. Requests for refunds must be submitted to [email protected] within twenty-four (24) hours of receiving your order. We are not responsible for food quality issues arising from delays caused by circumstances outside our control.

6.4 Promotional Codes and Discounts

Promotional codes and discount offers are subject to their specific terms and conditions, are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated. We reserve the right to modify, suspend, or terminate any promotional offer at any time without notice.

7. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND INFORMATION PROVIDED THROUGH OR IN CONNECTION WITH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, OR PRICING;
• WARRANTIES THAT ANY DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR OUR SERVICES.

Nothing in these Terms shall affect any non-waivable statutory rights you may have under applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act, 15 U.S.C. § 41 et seq.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES RESULTING FROM DELAYS OR INTERRUPTIONS IN SERVICE, INCLUDING DELIVERY DELAYS;
• DAMAGES ARISING FROM FOOD ALLERGIC REACTIONS WHERE ALLERGEN INFORMATION WAS ACCURATELY DISCLOSED;
• DAMAGES CAUSED BY THIRD-PARTY DELIVERY SERVICES OR PARTNERS;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THIS WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its respective officers, directors, shareholders, employees, agents, contractors, licensors, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or inability to use the Website or our services;
• Your violation of these Terms or any applicable law, regulation, or ordinance;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any content you submit, post, or transmit through the Website;
• Your fraudulent conduct, misrepresentation, or willful misconduct;
• Any dispute between you and any third party, including delivery platforms or payment processors.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such matter.

10. Food Safety, Allergens, and Health Disclaimers

We take food safety and allergen transparency seriously. We endeavor to provide accurate allergen and nutritional information on our Website. However, please be aware that:

• Our food is prepared in facilities that may handle common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and sesame;
• Cross-contamination is possible in our kitchen environments;
• Menu items and ingredients may change periodically;
• Nutritional values are estimates and may vary based on preparation methods, portion sizes, and ingredient substitutions;
• We strongly encourage customers with known food allergies or dietary restrictions to contact us directly at [email protected] before placing an order.

The Company shall not be liable for any adverse reactions, health consequences, or damages resulting from food allergies or intolerances where allergen information has been accurately disclosed, or where the customer failed to review the disclosed allergen information.

11. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, payment processors, or delivery services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We do not endorse or make any representations about such third-party platforms.

We strongly encourage you to review the terms and privacy policies of any third-party services you access through our Website. Your use of third-party services is governed solely by their respective terms and policies, and any disputes with such third parties must be resolved directly with them.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Website, you consent to the data practices described in our Privacy Policy.

Where applicable, our data practices are consistent with the requirements of the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), for California residents, and the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., for all users in the United States. Please review our Privacy Policy for complete information about your rights and our obligations.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, your use of the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which the Company is registered and operates, without giving effect to any choice of law or conflict of law provisions.

To the extent that any dispute is not subject to mandatory arbitration as set forth in Section 14, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located within the applicable jurisdiction of the Company's principal place of business for the purpose of litigating all such claims. You hereby waive any objection to such jurisdiction or venue, including any objection based on inconvenient forum.

The Company's operations are subject to applicable United States federal laws, including but not limited to the Federal Trade Commission Act, the Food Safety Modernization Act (FSMA), the Americans with Disabilities Act (ADA) as it pertains to website accessibility, and all applicable state and local food service regulations.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us first and attempt to resolve any dispute informally. Please send a written description of your dispute, including your name, contact information, and a description of your claim, to [email protected]. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within this period, either party may proceed to binding arbitration as set forth below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes that qualify for small claims court, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website shall be resolved by final and binding arbitration, rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in small claims court, and either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right to terminate or suspend your access to the Website and any associated accounts at any time, with or without cause or notice, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Repeated chargebacks or non-payment;
• Upon our decision to discontinue operation of the Website or related services.

Upon termination, your right to use the Website and access your account will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion, subject to any outstanding obligations or pending orders.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will:

• Post the revised Terms on this page with an updated "Last Updated" date;
• Notify registered users via email to the address associated with their account where practicable;
• Display a notice on the Website's homepage or during the checkout process.

Your continued use of the Website or our services after any modifications to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must discontinue use of the Website immediately.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision hereof.

The parties further agree that in the event any provision is deemed unenforceable, they will negotiate in good faith to replace such provision with a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision.

18. Waiver

No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right or remedy shall preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights and remedies of the Company under these Terms are cumulative and not exclusive of any rights or remedies provided by law.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms applicable to specific services or promotions, constitute the entire agreement between you and the Company with respect to your use of the Website and supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

No modification of these Terms shall be effective unless made in writing and signed by an authorized representative of the Company, except as provided in Section 16 (Changes to These Terms).

20. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic outbreaks, acts of government, labor disputes, supply chain disruptions, internet or telecommunication failures, power outages, or civil unrest. In such circumstances, the Company's obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to notify affected customers.

21. Accessibility

We are committed to ensuring that our Website is accessible to all users, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing our Website or any of its content, please contact us at [email protected] and we will make reasonable efforts to provide the information or service in an accessible format.

22. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service, our services, or your experience with us, please contact us using the information below:

We will endeavor to respond to all inquiries within five (5) business days. For urgent matters, including food safety concerns or order issues, please indicate the urgency in your email subject line.